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Frequently Asked Questions
1. What is ClickCo.Lab?
At The Click Co. we often get requests to customize a design already created and to view all options available for that particular event or campaign. We therefore created Click Co. Lab, featuring all our designs, ready to be customized. The result: professional and attractive print, web, and email designs for Shluchim at very low cost.
2. How can I order a design that I like?
The first step is to choose a design and add your customization details. Click “Add to Cart” and complete checkout to finalize your order.
3. How do I send you my customization details?
After you place your order a member of our team will contact you within 24 hours to request your customization details and assign a designer to your project. Alternatively, you’re welcome to reply to the order confirmation email you received and send your details (complete and confirmed!) with any relevant logos attached.
4. I don’t see what I’m looking for, got anything else?
All designs available for customization are shown on our store. We’re adding more designs every week so feel free to check back again soon. If this is more time sensitive, contact us for a quote on creating the custom design you need.
5: How will I receive my design?
Your design will be emailed to the email address you provide at checkout. Email and Social Media pieces are sent as a jpeg or png (no html included). High res print items are sent as a PDF.
6. How long should I expect to wait for my proof to be sent to me?
The usual turnaround time is 2 business days for designs and a little longer for web items. If you are ordering a unique custom design (such as a custom logo), a member of our team will contact you for your specific details and to discuss your needs.
7. How can I check on my order status?
To check your order status, email [email protected].
8. What does customization include?
Graphics remain as is and all text is updated with your information. Occasionally we’ll change a photo as well, such as the picture of your speaker; but all other graphics remain the same. If you’d like to change the graphics, please contact us to request a quote on a new design.
9. I need to customize a web banner but would like a larger size
Each item is provided in one size only, as ordered. If you need additional versions feel free to contact us and we’ll provide a quote. Be sure to include the link to the product page in reference and the exact dimensions you’re requesting.
10. I ordered a banner and would like another version of it with no text
One version, with text, is included with your order. If you’d like a version without text on it, please submit $20 payment here: theclickco.com/payments. (No edits included)
11. Can I make edits once you send me my customized file?
To avoid additional cost, please be sure that the information that you provide is COMPLETE & FINAL so that your piece will be customized accurately. One round of edits is included at no charge for errors on our part only.
12. Thank you for completing my customization; my program changed a bit and I therefore need to make more changes. Do I have to pay for an entirely new customization?
As a courtesy, we’ll reopen the project and handle your changes for a flat fee of $60. Click here to purchase a new set of edits.
13. Oops, I don't actually need the design I ordered, can I get a refund?
If you contact us before we’ve begun any customization we’ll be happy to refund your order for the sales amount minus 10% initial processing fee. However, once customization has begun, we’re unable to issue a refund.
Have a question?
If you have an request or question that requires assistance, send us an email at [email protected].